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Animal Control

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1. How could I make a barking dog complaint?

When filling a barking dog complaint please follow the steps below to ensure proper documentation and resolution.

• Contact Animal Control leaving a message of where the location, time of disturbance and name of the owner if known.Please leave your number so that someone can explain the procedures that we must follow so that we will be able to handle this complaint in a timely manner. (a) Animal Control will make a courtesy call to the residence advising them of the complaint that has been filed and of the procedure that will follow if the complainant feels the barking continuse.
• If a courtesy call does not rectify the issue, you as the complainant must document for at least 7 to 10 days the noise nuisance, and or video tape or record such nuisance. You must submit in writing a signed complaint requesting a hearing and forward copies of said logs/videos to Animal Control Department.
• Animal Control will review all the information and forward to the Hearing Officer for his review.
• The Animal Control Officer will set up a hearing date and time and notify by mail all complainants and the dog owner of a public hearing.
• A hearing will be conducted and the Hearing Officer will make a determination as to whether the complaint is valid or be dismissed. If the complaint is valid the hearing officer will render a decision within 60 days of said hearing

This is pursuant to MA.Genral Laws Chapter 140 Section 157a Dog Complaints and Hearings

2. How can you prevent rabies?

• Avoid wild animals, especially bats, skunks, foxes and raccoons. Do not feed or pet strays. Avoid any animal - wild, farm or pet - that you do not know. Report any animal that behaves oddly to your local animal control official.
• Make sure that your pets are inoculated against rabies and that their shots are up to date. By law all dogs and cats must be vaccinated against rabies.
• Feed pets indoors and keeps them indoors at night. If they are outside during the day, keep them on a leash or fenced in so they cannot wander. Even vaccinated pets can get rabies. Pets allowed to roam freely are more likely to get rabies and bring it into your home.
• Fasten trash can lids tightly. Garbage attracts animals (like skunks, raccoons and strays) looking for an easy meal.
• Teach your children to avoid wildlife, strays and all other animals they don't know well. Do not let your children roam freely in areas where wild animals live.
• It is against state law to keep wild animals such as skunks, or raccoons as pets. There are no rabies vaccines for most wild species.
• Cap your chimney with screens and block openings in attics, cellars and porches to keep wild animals like bats and raccoons out of your home.
• If you have bats in your house, talk to a professional about bat proofing your home.
• Do not handle dead, sick or injured wild animals yourself: call the police or animal control officer. If you must handle the animal, use heavy gloves, sticks or other tools to avoid direct contact.
• Animal Control Officers, veterinarians and their assistants, and others who have a lot of contact with strays or wildlife should think about getting routine rabies vaccinations to protect themselves before they are exposed to the virus.
• Your doctor, nurse, or health center.
• Your local Board of Health Listed in the phone directory under local government.
• Massachusetts Department of Public Health Division of Epidemiology 617-983-6800.

3. What should you do if you think you have been exposed to rabies?

If you have been bitten or scratched by a stray or wild animal, or by a pet or farm animal that has been behaving oddly, follow these steps:

• Wash the wound with soap and water right away for at least five minutes.
• Call your local Board of Health and your doctor, nurse or health center as soon as you finish washing. They will help you decide if you need to be treated for rabies. Follow their instructions to the letter.
• Contact your local animal control officer to catch or find the animal that scratched or bit you. Your local board of health can tell you how to get it tested by the State Rabies Lab.
• If your pet has been bitten or scratched by an animal you think might be rabid, wear gloves to touch it. Follow the steps above but call your pet's veterinarian instead of your own doctor in step 2.

4. How can I tell if an animal is rabid?

Rabid animals often behave strangely after the virus attacks their brains. Rabid animals may attack people or other animals for no real reason, or they may lose their fear of people and seem to be unnaturally friendly. Not all rabid animals act this way, however, so you should avoid all wild animals, especially bats, skunks, foxes and raccoons. Also, you should not feed or touch stray cats and dogs.

5. How is rabies spread?

The rabies virus can lives in the saliva (spit) and other body fluids of infected animals and is spread when they bite or scratch. The virus can also be spread if one of these body fluids touches broken skin or a mucous membrane.

6. What is rabies?

Rabies is a viral disease of the central nervous system that is almost always fatal.

7. Why can't Animal Control take care of my problem?

We also follow under the same strict guidelines as you do. We are not licensed (PAC AGENTS) the only thing Animal Control could help is if the animal is injured then the animal will be euthanized.

8. Is there any information online that I could turn to?

The MSPCA has a website living with it has some helpful information. Or you may email the MSPCA at 617-522-7400 or email.

You may also visit the Fisher and Wildlife website.

9. I have problems with wildlife what are my choices? Can I capture it?

Massachusetts's law prohibits capturing a wild animal and releasing it in another area. You can contact a (PAC AGENT) Problem Animal Control Agent who may assist you with the problem their number is in the phone book under the pest control section.

10. I can no longer keep my ferret what can I do with it?

If you can't keep your ferret, please do not release it into the wild where it will most certainly die a horrible death, call your local animal control office, a shelter, or Massachusetts Ferret Friends at 781-224-1098 or email them abandoning an animal outside is against the law.

11. Can ferrets live in the wild?

No, ferrets have been domesticated for over 1000 years and cannot survive in the wild for more than a few days.

12. Do ferrets need to be vaccinated for rabies?

Yes they do, same as dogs and cats.

13. Do ferrets get along with other animals?

While ferrets get along great with cats and dogs under supervision, they can do serious harm to birds, rabbits, and other small pets.

14. I am thinking of buying a Ferret where can I buy one?

We suggest you adopt your Ferret from a rescue agency where you can save a life, email the Massachusetts Ferret Friends or call the hotline at 781-224-1098.

15. What do I need to know to make a complaint?

Document information such as time of the incident, person committing the act (description of person, if identity is unknown) exact location (such as proper address of where the animal lives or license plate of vehicle being driven) and as much information about the animal being abused (breed, color, size, where it is kept).

If the life of an animal is in immediate danger contact the local police at once Dartmouth Police 508-910-1735.

16. How do I know if the animal is being abused?

Mass General Laws provide for the basic necessities of an animal. Food water, and shelter are among the most common concerns, as well as actual physical abuse.

17. How do I know if my neighbor is abusing their animal?

If you believe an animal is being abused, there are a few simple steps you can take in order to help.

• You can call us at 508-910-1840 If you email us a complaint please call also. Leave a message there is no office personnel.
• Call the Animal Rescue League of Boston Law Enforcement Department 617-426-9170, ext. 110
• Call the Massachusetts Society for the Prevention of Cruelty to Animals at 800-628-5808

18. What do I do if I fall down?

Remember; quiet, still, no staring. If you are down and the dogs seems to want to bite you, slowly curl into a ball and fold your hands behind your neck.

19. How do I approach a dog?

Walk up to the dog from the side, not the back or directly in front.

Hold out your knuckle and let him sniff your hand, this method keeps your fingers protected. That's how dogs tell who you are by sniffing. Pat him under his chin or on the side. Never pat a dog by coming down over the top of his head or the back of his neck because it is threatening. Practice by patting your pet dog correctly.

20. What do I do if an unfriendly dog approaches me?

Do not run, scream or talk. Just stand still and be quiet. Don't look directly at the dog, even if he comes up to sniff you. You can look at his tail or his foot, but don't look into his eyes. In dog language, that is a threat. Remember; quiet, still, no staring. Most likely the dog will lose interest once he looks you over. Then you can slowly move away.

21. If I am in my yard and a strange dog walks past my house, can I go and pat him?

No, the only time you should pat a dog you don't know is if you have permission. So, if a person and a dog are walking past your house and you want to pat the dog, ask permission.

22. How do I avoid being bitten?

Points to remember:

• Never go into someone else's yard to pat a dog.
• Never try to pat a dog that is chained up.
• Don't reach through a car window to pat a dog.
• Even if the dog is one that you know and who likes you, he may not recognize you. So stay away unless you have the owner's permission.

The safe way to meet a strange dog:

• Stand quietly with your arms at your sides.
• Do not shout at the dog.
• Do not wave your arms, grab at the dog or run away.
• If a dog looks frightened or angry, leave it alone.
• Do not look straight into the dog's eyes.

23. If I am bitten, what do I need to do?

You should seek medical attention immediately. Animal bites should be taken care of immediately due to infection and possible rabies treatment.

24. How could I keep my child safe from being bitten?

You can prevent children from being bitten by:

• Keeping children away from dogs or cats that are eating
• Keeping children away from strange and stray animals
• Keeping them away from sick or injured animals
• Not allowing children to take a toy or ball from an animal that is playing with it

25. What should I do to protect my animal from wild life?

To prevent your pet from being bitten by another animal, keep pets under control at all times and in the house at night.

26. A wild animal bit my animal, what do I need to do?

Take your pet to a veterinarian within 24 hours. If the attacker is at risk for rabies, for example, a raccoon, skunk, woodchuck, fox, or bat, handle your pet with gloves and wash any area, which may have saliva from the attacker on it.

27. What are the different types of barking?

Greeting Barking: If your dog barks at people coming to the door, at people or dogs walking by the property, at people or dogs he sees on walks, and at people or dogs he sees through the fence - and the barking is accompanied by whining, tail wagging, and other signs of friendliness - your dog is barking to say hello. He may very likely bark in the same manner when family members come home.

What To Do: Keep greetings low key. Teach the dog to sit and stay when meeting people at the door so he has something to do aside from barking. This should reduce his excitement. If your dog likes toys, keep a favorite toy near the front door and encourage your dog to pick up the toy before he greets you or guests. If the dog learns to hold a toy in his mouth, he's less inclined to bark. He will likely still whine, though. On walks, teach your dog to walk calmly past people and dogs without greeting them. To do this, follow the Counter Conditioning Instructions Number 3.

Play Barking: Some dogs are particularly noisy when they play with people or with other dogs. If you have multiple dogs and they like to bark while they play, put them outside so they don't bother you. If they bother the neighbors, bring them inside and separate them during times when you can't tolerate the barking. Encourage the dogs to play with toys so they have something in their mouths. If your dog barks while playing with you, simply play different games-if he barks while wrestling with you, teach him to play tug-of-war or fetch games. It's unfair to expect dogs not to play, so make arrangements for your dog to play (and bark) at times when it won't disturb people.

28. What steps can I take to keep my dog from barking?

Prevent the dog from being exposed to the things that trigger him to bark. You should block access to windows, and cover them so he can't see out. Play background music to mask outside sounds, change the sound of your doorbell, and bring him in from the yard whenever he barks.

Counter Conditioning Instructions Number 1: If the dog continues to bark despite your efforts to block his exposure to things, teach him that when someone comes to the door or passes by the property, he is permitted to bark until you say "Quiet." Allow him to bark 3-4 times, say "Quiet," (avoid shouting), go to the dog and gently hold his muzzle closed with your hand and repeat "Quiet," call him away from the door or window, ask him to sit, and give him a treat. If he stays beside you and remains quiet, continue to give him frequent treats for the next few minutes (until the stimulus is gone). If he resumes barking right away, repeat the sequence. Go through the same steps if the dog is barking at passersby from the yard.

Counter Conditioning Instructions Number 2: If the above procedure is ineffective after 10-20 attempts, allow the dog to bark 3-4 times, say "Quiet" (avoid shouting), and make a startling noise by shaking an empty soda can filled with pennies or a set of keys. He should react to the sound by stopping what he's doing. Call him away from the door or window, ask him to sit, and give him a treat. If he stays beside you and remains quiet, continue to give him frequent treats for the next few minutes (until the stimulus is gone). If he resumes barking right away, repeat the sequence. If this doesn't work after 10-20 attempts, you will need to seek assistance from a Certified Applied Animal Behaviorist, a Veterinary Behaviorist, or a Certified Professional Dog Trainer.

Counter Conditioning Instructions Number 3: If the dog barks at people and other dogs during walks, distract the dog with special treats before he begins to bark. Show the dog the treats by holding them in front if his nose (soft treats are best) and encourage him to nibble at the treats while he is walking along, past the person or dog who would normally cause him to bark. Some dogs do best if you ask them to sit as the person/dog passes by, while other dogs prefer to keep moving. Make sure you praise and reward the dog with treats every time he elects not to bark. - It may help to have the dog wear a head halter during occasions when the dog is likely to bark (on walks, in the home, etc.). Your dog should only wear the halter when you can supervise him. A halter can have a distracting and/or calming effect, and make him less likely to bark. Make sure you reward him for not barking. - If the dog is engaging in territorial barking primarily in the yard, keep the dog in the house during the day and supervise him when he is in the yard. - If the dog is engaging in territorial barking in the car, teach the dog to ride in a crate while in the car. This restricts the dog's view and may reduce his motivation to bark. If this is not feasible, try having the dog wear a head halter.

29. I am a dog owner. Why does my dog excessively bark?

Excessive barking is nothing new. Dogs appear to enjoy barking, and they do so for various reasons. They bark when they want something, when they say "hello," when they are having fun, when they are startled or alarmed, when they are defending their territory or threatening someone, when they are frustrated, and when they hear other dogs barking. Unfortunately, a dog who barks incessantly can drive the family crazy-and disturb the entire neighborhood.

Many owners can identify why their dog is barking, just by hearing the specific bark. If you want to reduce your dog's barking, it is imperative to determine the dog's reason for barking. Understand that it usually takes time to teach a dog to bark less. It is not realistic to expect a quick fix or to expect that the dog will stop barking altogether. Your goal should be to decrease the amount of barking. Bear in mind that some dogs are more prone to barking than others. In addition, some breeds are known as "barkers," and it may be more difficult to decrease barking in individuals of these breeds.

The most common reasons why dogs bark:

• Territorial or protective defense
• Distress vocalizations due to fear or separation anxiety
• Excitement or greeting
• During play
• To gain attention or to make requests
• Frustration
• Socially facilitated barking (hearing other dogs bark)
• Compulsive behavior

30. Is there a fine or a law against a barking dog?

Yes! The town has a by-law that allows for a citation of $25 per incident with regards to barking. Animal Control must issue a warning first, then each subsequent offense is $25. After 5 offenses, the officer can bring the dog owner before the hearing officer for a hearing. The Mass General Law's state that a nuisance by reason of excessive barking or other disturbance maybe considered a nuisance. Complainants can also file a complaint in Third District Court on their own behalf.

31. How about if my neighbor's dog is barking after hours who do I call?

You can call the Dartmouth Police at 508-910-1735. Be sure to tell them your name, and if you have spoken to Animal Control in the past, be sure to let them know this. The Standard Operating procedure is that the area car will be sent to investigate and if the dog is found to be barking, they will try to contact the owner to quiet the dog. Then the officer should file a report informing the Animal Control Department of the findings. We will then further investigate your complaint and issue any citations that are appropriate.

32. Will you have to tell the dog owner who reported the complaint?

No! It's against the law to divulge the name of the complainant. It's very important to us to know the complainant, at times it helps to speed up the process.

33. My neighbors dog constantly barks and is a nuisance to our neighborhood, what could we do?

A barking dog complaint is one of the most time consuming and intense investigations Animal Control does. It takes time and help from the complainant to end this problem, some complaints take one week to sometimes six months. Every complaint is different in some way.

34. Is there any help for spaying and neutering my animal?

Yes, there are a lot of veterinary hospitals that offer low cost programs. You could also contact some low cost clinics to seek their programs. The state of Massachusetts has a license plate program to help pet owners with spay/ neuter. Learn more on the Your Car Tells the World How You Feel About Animals website.

35. Why should I neuter my dog?

• Neutering eliminates testicular cancer and decreases the incidence of prostate cancer.
• Neutering makes pets less likely to roam the neighborhood, run away, or get into fights and cause neighborhood nuisances.

36. What are the shelter estimates?

• Number of animals entering shelters each year: 6 to 8 million.
• Number of animals euthanized by shelters each year: 3 to 4 million.
• Number of animals adopted from shelters each year: 3 to 4 million.
• Number of cats and dogs reclaimed by owners from shelters each year: Between 600,000 and 750,000. 30% of dogs and 2 to 5% of cats entering shelters.

37. What is the average number of litters a fertile dog can produce in one year?

Two.

Lets do some quick math:

• Average number of puppies in a canine litter: 6 to 10 puppies.
• In six years, one female dog and her offspring can theoretically produce: 67,000 dogs.

38. I have a problem with feral cats, what can I do?

• If you are a feeder and need help to trap/neuter/release call and leave your name, address and telephone number, along with an approximate number of cats and kittens you are feeding. Animal Control with call you back and direct you to the proper agency that can help you.
• If you do not feed cats but have an issue with a neighbor who is feeding, call and leave the above information as well as the neighbors name and Animal Control will address the issue.

Animal Control will not go out and trap cats from properties for removal and euthanasia. If the property owner wants cats removed, they must notify Animal Control of their intentions and Animal Control will explain the proper procedure in which to follow.

39. Why should I spay my dog/cat?

• Spaying helps dogs and cats live longer, healthier lives.
• Spaying eliminates the possibility of uterine or ovarian cancer and greatly reduces the incidence of breast cancer, particularly when your pet is spayed before her first estrous cycle.

40. How much does the dog license cost?

• For an unsprayed or unneutered dog the license cost is $20.00 a year.
• For a neutered or spayed dog the license fee is only $12.00 a year.
• A late fee of $5.00 per month is assessed every month after May 1st.

41. I work all day and can't get to Town hall to license my dog. Is there a way I could get this done?

Yes, you could license your dog by mail, just send in a copy of your Rabies certificate, as well as a self-addressed stamped envelope, payable to the Town of Dartmouth. 

Mail to: 
Town Clerk
400 Slocum Road
Dartmouth, MA 02747

or you may drop it off in the silver box in front of the town hall.

42. What is the citation for not having a licensed dog?

The violation for an unlicensed dog is $25 per violation. The owner or keeper can be cited for the violation every day until the dog is licensed.

43. My dog never leaves my property, does it need a license?

The Massachusetts General Laws state that all dogs by the age of three months must be licensed at their city or town hall.

44. What is the citation for not having a vaccinated dog?

The violation of keeping an unvaccinated dog is $50 dollars. The owner or keeper can be cited every ten days for the violation.

45. My dog stays in the house, does he need to be vaccinated?

The Massachusetts General Laws state that by the age of six months all dogs must be vaccinated.

46. My dog stays outside, does he need anything?

All animals that stay outside need proper shelter, food, and water. The shelter, preferably a dog house, must be of adequate size to allow the dog to keep warm in the winter and cool in the summer. Cold garages, cars, or three-sided shelters are not adequate shelter. Placing hay or straw inside the dog house is better than a blanket, as the blanket will not dry out like hay/straw.

47. I am thinking of buying a dog, where can I buy one?

We suggest you adopt your dog from a rescue agency or shelter save a dogs life. "Adopt don't Shop".

48. I have contacted my neighbors and it's not their cat, now what do I do?

You may contact your local animal control to pick up the cat if it is friendly, or contact Habitat for Cats at 508-961-2287, they will work with you on trapping the cat.

49. I have a stray cat in my yard, what do I do?

Contact your neighbors, it may be a new cat in the neighborhood or a neighbor's cat that just got out.

50. If I put a collar on my cat will it injure it? What about microchips?

Many cat owners believe a collar can injure a cat, but a breakaway collar lets a cat escape if the collar becomes snagged. Microchips are placed just under the skin and are a forever form of I.D.

51. Do cats need to wear a collar and tags? What about microchips?

An identification tag is a lost cat's ticket home, 2 to 5% of cats in shelter get claimed by their owner. Microchipping is the best and newest way of making sure your cat gets home safely.

52. Is it true that cats aren't happy unless they can go outside to roam and hunt?

Cats like to play, prowl, pounce, and they can do all those activities indoors with you and a few toys without being exposed to predators, disease, traps, poison and traffic. Indoor cats are healthier, happier - and safer and live longer!

53. Why should I spay & neuter my cat?

There are just not enough homes each day thousands of cats are put to death in Massachusetts.

Let's do some quick math:

• An average number of litters a fertile cat can produce in one year: 3
• Average number of kittens in a litter: 4 to 6
• In seven years, one female cat and her offspring can theoretically produce 420,000 cats.

54. I am thinking of buying a cat/kitten, where can I buy one?

We suggest you adopt your cat from a rescue agency or a shelter where you can save a life. The cost associated with a purchase and then vet care will be a lot more than an actual adoption of a fixed healthy cat or kitten.

55. What are the hours of the Dartmouth Animal Control Department?

There is an Animal Control Officer on duty 7 days a week, Monday through Friday from 8 am to 4 pm, Saturday and Sunday from 11 am to 4 pm After hour calls in regards to for emergencies should be referred to the Dartmouth Police at 508-910-1735.

Emergencies such as sick/injured animal no known owner, viscous dog, suspect rabid animal, dog restrained unable to hold until officer returns to duty.

56. Every time I call the office I get a voicemail, why isn't anyone at the office?

The Dartmouth Animal Control Department personnel consists of one full time animal control officer, and one part time (14 hours a week) officer. This means there is only one officer on duty at any given time for the entire town. If you get the voicemail please leave a detailed message and the ACO that is on will return your call as soon as possible. If the call is for an injured animal, animals in distress, or emergency please call the Dartmouth Police Dispatch at 508-910-1735 as well as leaving a message on the A.C.O. voicemail.

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Assessor

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1. What does the Assessing Department do?

The assessors are required by Massachusetts law to value all real and taxable personal property within the town. The legal standard is that all property, from the smallest condominium to the largest commercial property, is assessed at its "full and fair cash value". This is done to ensure that all taxpayers only pay their fair share of the cost of local government.

Assessors also have the responsibility of committing motor vehicle excise tax bills, originated by the State Registry of Motor Vehicles, and boat excise tax bills, generated at the local level. Assessors also administer sewer betterments generated by the Department of Public Works. Also assessors must review and process personal exemptions which are a form of tax credits for qualify taxpayers.

2. What is market value?

Market value, or full and fair cash value, is the most probable price for which a property will sell in an open, competitive market that a willing buyer will pay for a property to a willing seller, both acting knowledgeably and prudently and neither being under any obligation to buy or sell. Sales such as foreclosures and family sales are generally not considered to be "arms length" or fair market transactions.

3. How can my assessed value increase (decrease) when I did not do anything to the property in 5 years and I am not selling the property?

The assessed value represents the estimate of market value of the property. The real estate market changes constantly. The assessment for the fiscal year 2010 represents the estimate of market value as of January 1, 2009. This estimate of market value is determined by examining sales of properties primarily calendar year 2008. Although there may not have been any physical changes to the property, buyers may be paying more or less for properties than they were in previous years. The assessment changes reflect the changes in the purchase prices of similar homes in the neighborhood. The assessments do not predict market value. The assessments reflect (or report) market value. The real estate market can change dramatically from year to year. Buyers and sellers determine the market value of properties. The assessments reflect what the buyers and sellers are doing as of the assessment date.

4. How are my taxes determined?

The amount of taxes you pay is determined by the appropriations voted by the Town. The Town adopts a budget that reflects what services will be provided and the cost to provide those services. After Town Meeting adopts a budget, the amount of taxes to be raised is calculated in accordance with Proposition 2-1/2 and divided by the total taxable valuation of the Town to determine the projected single tax rate. The Board of Selectmen holds a public hearing to determine whether and how much residential tax will be transferal onto the commercial properties, commonly referred to as the split tax rate (commercial properties pay a higher tax rate than residential properties). All the information is forwarded to the Department of Revenue for its review and approval. The tax rates are then finalized to raise the needed dollars to pay for the services that the Town voted to approve.

5. What if I disagree with the assessed value of my property?

If you believe that your property is overassessed, not assessed fairly in comparison to other properties, or that it is not classified corrected, you have the right to file for an abatement of taxes. An application must be filed with the Assessors Office. Applications are available at the Assessors office or online. In filing an abatement application you will want to be specific about why you disagree with your assessment. Is there some misinformation on you property record card? Did you find values of comparable properties lower than your property? Please provide us with all the necessary information to support your position on valuation.

6. When can I apply for an abatement on my Real or Personal Property?

Once the actual tax bills (3rd installment of Quarterly Billing) are mailled, you have until the due date of the 3rd installment (February 1) to file an abatement application with the Assessor’s Office.  Please note that the Board of Assessors may only consider an application for abatement that has been filed with the Assessors Office in a timely manner.  Abatement applications must be in the Assessors's office by the due date or postmarked by the USPS by that date or the Assessors cannot act on the application.

7. How can I learn more about my rights for an abatements, exemption or deferral?

By contacting the Board of Assessors' office at 508-910-1809 or stopping by their office Monday through Friday from 8:30 am to 4:30 pm.

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Board of Health - Camp Information

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1. Is my operation a camp?

View more information by reading Recreational Camp Licensing - Am I A Camp (PDF).

2. How do I apply for a Recreational Camp License?

Download and complete the provided documents for obtaining a Recreational Camp License.

• Recreational Camp Guide (PDF)
• Applications, Forms, Memos to the Local Boards of Health - Guidelines on Recreational Camps (PDF)
• Recreational Camp Operator Check-List (PDF)
• Complete Camp Packet (PDF)

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Board of Health - Fact Sheets & Links - Rabies Fact Sheet

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1. What is rabies?

Rabies is a disease of the brain and spinal cord and is caused by a virus. Rabies is a fatal disease. Rabies in humans is very rare in the U.S., but rabies in certain animals - especially wildlife - is common in many parts of the country, including Massachusetts.

2. How is rabies spread?

The rabies virus lives in the saliva (spit) and nervous tissues of infected animals and is spread when they bite or scratch. The virus may also be spread if saliva from an infected animal touches broken skin, open wounds, or the lining of the mouth, nose, or eyes. In caves crowded with many bats, it may be possible to inhale the virus floating on bat saliva in the air.

3. What kinds of animals spread rabies?

The rabies virus can infect any mammal (if it has hair or fur, it is a mammal), but is more common among certain ones like bats, skunks, foxes, and raccoons. Cats, dogs, and livestock can also get rabies - and spread it to their owners - if they do not have special shots to protect them. Rabies is very rare among small rodents like squirrels, rats, mice, and chipmunks. Fish, reptiles (such as snakes, turtles, and lizards), amphibians (such as frogs and salamanders), and insects (bugs) cannot get or spread rabies.

4. How common is animal rabies in Massachusetts?

Hundreds of animals are found to have rabies each year in Massachusetts. Wild animals most commonly found to be rabid include raccoons, skunks, bats, woodchucks, and foxes. Over one hundred cats have tested positive for rabies in Massachusetts.

5. How can you tell if an animal is rabid?

Rabid animals often behave strangely after the virus attacks their brains. Rabid animals may attack people or other animals for no reason, or they may lose their fear of people and seem to be unnaturally friendly. Not all rabid animals act in these ways, however, so you should avoid all wild animals - especially bats, skunks, foxes, and raccoons. Also, you should not feed or touch stray cats and dogs.

6. What should you do if you think you’ve been exposed to rabies?

If you have been bitten or scratched by a stray or wild animal, or by a pet or farm animal that has been behaving oddly, follow these steps:

1. Wash the wound with soap and water right away for at least ten minutes.
2. Call your health care provider and local board of health as soon as you finish washing. They will help you decide if you need to be treated for rabies. It is important to follow their instructions exactly.
3. Contact your local animal control officer at 508-790-6272 or 508-790-6274 to catch or find the animal that scratched or bit you. Your local board of health can tell you how to have it tested by the State Rabies Lab, if appropriate. If your pet has been bitten or scratched by an animal that you think may be rabid, put on gloves before touching your pet. Follow steps 1 through 3, but call your pet's veterinarian instead of your own doctor.

7. What is the treatment for people exposed to rabies?

The treatment for people exposed to rabies involves two medications. One, called rabies immune globulin (or RIG), contains antibodies to fight the virus and is given once. The other medication is the rabies vaccine, which ensures long-lasting protection, and is given as five shots over the course of a month. (Rabies shots are no longer given in the stomach.) People who received the full series of rabies shots in the past need only two rabies vaccine shots. To work best, the medications should begin as soon as possible after the bite or scratch. However, if the animal has been caught and will be tested for rabies, you can wait for the test results to see if the shots are necessary.

8. How can you prevent rabies?

• Avoid wild animals, especially bats, skunks, foxes, and raccoons. Do not feed or pet strays. Avoid any animal-wild, farm or pet-that you do not know. Report any animal that behaves oddly to your local animal control official.
• Teach your children to avoid wildlife, strays, and all other animals they do not know well.
• Do not handle dead, sick, or injured wild animals yourself; call the police or animal control officer. If you must handle the animal, use heavy gloves, sticks, or other tools to avoid direct contact.
• Make sure your pets are vaccinated against rabies and that their shots are up-to-date. By law, all dogs, cats, and ferrets must be vaccinated against rabies.
• Feed pets indoors and keep them indoors at night If they are outside during the day, keep them on a leash or fenced in so they cannot wander. It is possible for vaccinated pets to get rabies. Pets allowed to roam freely are more likely to get rabies and possibly expose people and other pets in your home.
• Fasten trash can lids tightly. Garbage attracts animals (like skunks, raccoons, and strays) looking for an easy meal.
• It is against state law to keep wild animals such as skunks or raccoons as pets. There are no rabies vaccines for most wild species.
• Cap your chimney with screens and block openings in attics, cellars, and porches to keep wild animals like bats and raccoons out of your home.
• If you have bats in your house, talk to a professional about bat-proofing your home.
• Animal control officers, veterinarians, their assistants, and others who have a lot of contact with strays or wildlife should get routine rabies vaccinations to protect themselves before they are exposed to the virus.

9. Where can you get more information?

Contact your doctor, nurse, health center, or your local Public Health Division Office at 508 862-4644 for more information.

Massachusetts Department of Public Health(MDPH), Division of Epidemiology and Immunization
Phone: 617-983- 6800
Toll-free:1-888-658-2850
MDPH Epidemiology page

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Building Department

Show All Answers

1. When is a building permit necessary?

Any person seeking to construct, reconstruct, alter ,repair, remove or demolish a building or structure; or to change the use or occupancy of a building or structure; or to install or alter any equipment for which provisions are made or is regulated by the 780 CMR Massachusetts State Building Code must first obtain a building permit from the Building Department. For more specific information see 780 CMR Section 105 Permits.

2. What are the fees for building, wiring, plumbing, gas permits, and other building department functions?

Please visit the Building Permit Fee Schedule, Plumbing And Gas Fee Schedule, Electrical Permit Fee Schedule pages for more information.

3. What is the process for applying for a building permit?

The process varies, depending on the scope of work for the project. At a minimum a completed online application, copy of required licenses, permit fee, insurance certificate, and accompanying plans are required to be submitted; in addition any supporting documentation required by the building code and/or town department approvals (e.g., Fire, Engineering, water, affidavits, reports, etc.) Please visit the Permit Application Requirements pages for more information.

4. How long does it take to process a permit application?

Building Permit Applications generally take 7 to 10 days to review and approve. Larger commercial projects and new one and two family dwelling may take the full 30 days for review as allowed under 780 CMR 105.3.1 Action on Application.

Wiring, plumbing, and gas permit applications takes approximately 3-4 days to review and approve.

5. Who can apply for a permit?

An application for a permit shall be made by the owner or lessee of the building or structure, or agent of either. If application is made by other than by the owner, the written authorization of the owner shall accompany the application.

6. Who can be issued a building permit?

A building permit can be issued to individuals that possess a valid construction supervisors license (780 CMR R5) and are registered as a Home Improvement Contractor (M.G.L. Chapter 142A). An unrestricted construction supervisor license is valid for buildings and structures containing less than 35,000 cubic feet. A home improvement contractor registration is generally required for any individual or corporation involved in the improvement of any existing building or structure containing one to four residential dwelling units. 

7. Can a homeowner apply for and be issued a building permit?

Building permits are typically issued to construction supervisors licensed by the state. As an exception to this requirement, building permits can also be issued to homeowners doing work on One and Two family dwellings where they reside or intend to reside.

Please note that when homeowners are issued building permits, they may be liable for contractors working on their property and they are not eligible for protection under the provisions of the Homeowners Improvement Contractor Law.

8. Can a homeowner apply for any Wiring, Plumbing, or Gas permits?

No. All work associated with wiring, plumbing, or gas fitting must be performed by individuals licensed by the Commonwealth of Massachusetts.

9. Does a building permit expire?

Any building permit issued shall become invalid unless the work on the site authorized is commenced within 180 days after its issuance. The building official, upon written request, may issue extensions not exceeding 180 days each for a building permit.

Work under such a permit, in the opinion of the building official, must proceed in good faith continuously to completion so far as reasonably practicable under the circumstances. If the work on the site authorized is suspended or abandoned for a period of 180 days after the time the work is commenced the permit shall become invalid.    

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Business Certificates

Show All Answers

1. Who Must File?

Any person conducting a business in Dartmouth, individually or as a partnership, under any title or name other than their own name, must file a business certificate with the Town Clerk. If a corporation is operating a business in a name, other than the incorporated name, they too need to file.

The following are exempt from filing a business certificate with the Town Clerk (unless a bank requires a business certificate):A Corporation doing business under its true corporate name which is required to file records and reports with the state secretary, corporations division. Partnerships doing business under a title which includes the true surname of any partner. Association which has complied with MGL ch.159 sec.5 and 6 related to common carriers whose agents must file information with the state treasurer. Partnership, joint stock company or association conducted under a written instrument or declaration of trust, provided that the names of the trustees, with a reference to the instrument or declaration of trust, have been filed on a business certificate.

2. Where does one file?

The Business Certificate is applied for through the Town's online permitting system. View the Dartmouth View Point Cloud website choose the town clerk's office on the page and follow the instructions. Please call the Town Clerk's Office with any questions at 508-910-1800.

3. What if I am no longer in Business or I move?

If a business is discontinued, or it the information related to the business or the individuals conducting the business changes after the original filing, a statement of discontinuance or the new information must be filed with the Town Clerk The fee for withdrawals, discontinuances, changes, etc. is $10.

4. Does a Business Certificate Expire?

A business certificate is in force and effect for four years from the date of issue. A new filing must be made every four years as long as the business is conducted.

5. Do I have to Display the Certificate?

No, however you must provide a copy on request during regular business hours, to any person who has purchased goods or services from such business.

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COVID-19

Show All Answers

1. What are the reopening plans for Dartmouth businesses and organizations?

Dartmouth is closely following all guidance from the Commonwealth and is reopening as allowable through Gov. Baker's phased reopening plan. To find more information visit the reopening Massachusetts Government page.

View the Reopening Massachusetts COVID-19 FAQs (PDF).

2. Who are at greater risk for severe COVID-19 illness?

• Adults aged 65 yrs and older
• People with chronic underlying medical conditions, particularly those that are not well controlled
  • Cancer treatment
  • Smoking
  • Bone marrow or organ transplantation
  • Immune deficiencies
  • Poorly controlled HIV or AIDS
  • Prolonged use of corticosteroids and other immune-weakening medications
  • Severe obesity (BMI > 40)
  • Diabetes
  • Chronic Kidney disease undergoing dialysis
  • Liver disease

3. What should I do if I feel sick?

If you are experiencing symptoms that may indicate any life-threatening event such as a heart attack, stroke, traumatic fall or injury, or abnormal mental status, call 911 or go to your local ED. During this pandemic, hospitals remain ready and able to treat these life-threatening emergencies.

Emergency Symptoms of COVID-19 - Call Immediately for Medical Help (911)

• Trouble breathing
• Persistent pain or pressure in the chest
• New confusion or inability to arouse
• Bluish lips or face
• Inform 911 of suspected COVID-19 symptoms

Symptoms of COVID-19

Symptoms may appear 2 to 14 days after exposure to the virus. People with these symptoms or combinations of symptoms may have COVID-19:

• Fever or chills
• Cough
• Shortness of breath or difficulty breathing
• Fatigue
• Muscle or body aches
• Headache
• New loss of taste or smell
• Sore throat
• Congestion or runny nose
• Nausea or vomiting
• Diarrhea

This list does not include all possible symptoms. CDC will continue to update this list as we learn more about COVID-19.

Stay home if not life-threatening:

Most people with COVID-19 have mild illnesses and are able to recover at home without medical care. Do not leave your home, except to get medical care. Do not visit public areas. Avoid using public transportation, ride-sharing, or taxis.

Call your primary care physician (or local hospital or urgent care if you do not have a primary care physician):

Your doctor will advise you on how to manage symptoms and will decide if it is appropriate for you to get tested

Massachusetts residents can visit the buoy website to get advice from an online health assistant safely at home, for free.

4. When can my business reopen?

Visit the Reopening Massachusetts page to find the most up-to-date information about business reopenings in MA.

5. What are my rights as an employee during COVID-19?

The federal government passed the Families First Coronavirus Response Act on April 1, 2020, which provides expanded criteria for paid sick leave and time off. Visit the U.S. Labor Department's website to learn more.

• Visit the MA DPH website for FAQs about sick leave and time off during COVID-19.
• Visit the Massachusetts Resources During COVID-19 - Your rights as an employee page.
• File a work complaint.

If you are an employee who believes you are working under unsafe conditions or are not essential and are being told to come into work - email the Division of Labor Standards.

6. Where can I get help for unemployment?

Call the Unemployment Assitance Line at 617-626-6338.

7. How are Governor Baker’s orders, home isolation, & social distancing guidelines being enforced in the Town of Dartmouth?

Dartmouth’s dedicated COVID-19 Taskforce has implemented multiple measures for increased compliance with these directives including increased signage of social distancing guidelines at all public parks and trails, compliance checks and education visits with local businesses and public recreation areas, and continued monitoring of self-isolation and quarantine

8. What’s the difference between self-isolation and self-quarantine?

• Self-isolation practices are for individuals who test positive for COVID-19
• Self-quarantine practices are for individuals who are in close contact with individuals who test positive for COVID-19

Self-Isolation

• Self-isolation includes separating yourself from the public as well as other people within your home
• Specify a "sick room" and bathroom if possible in which only the sick person will use
• Stay away from other people in your home
• Avoid sharing personal household items
  • Do not share dishes, drinking glasses, cups, utensils, towels, or bedding with others
  • Wash all of these items thoroughly with soap and water or put them in the dishwasher/washing machine
• Wash your hands often with soap and water for at least 20 seconds
  • This is especially important after blowing your nose, coughing, or sneezing; going to the bathroom; and before eating or preparing food
• Clean all "high touch" surfaces in your isolation area every day
  • Let a caregiver clean and disinfect other areas of the home
  • High-touch surfaces include phones, remote controls, counters, tabletops, doorknobs, bathroom fixtures, toilets, keyboards, tablets, and bedside tables
• Do not leave your home unless for necessary medical care related to your COVID-19 symptoms
  • If you must leave your home, wear a facemask if available. The CDC notes that you may need to improvise a facemask using a scarf or bandana
• Restrict contact with pets and other animals while you are sick with COVID-19, just like you would around other people.
  • Although there have not been reports of pets or other animals becoming sick with COVID-19, it is still recommended that people sick with COVID-19 limit contact with animals until more information is known about the new coronavirus

Self-Quarantine

• Self-quarantine involves separating yourself from the public and remaining within your home
• Do not leave your home unless for necessary medical care
• You may continue to be with others within your household but continue to practice good hygiene and cleaning practices
• Wash your hands often with soap and water for at least 20 seconds
  • This is especially important after blowing your nose, coughing, or sneezing; going to the bathroom; and before eating or preparing food

When does self-isolation or quarantine end?

Isolation or quarantine ends once a public health nurse has deemed it possible following strict CDC guidelines that are based on time and symptoms

9. What happens if I test positive for COVID-19 / am in close contact of someone who tests positive?

• If a person tests positive, their doctor will upload his/her information to a secured state database which then alerts Dartmouth’s Board of Health of a positive case
• Dartmouth public health nurses will then follow up with that person to monitor symptoms and track self-isolation implementation
• Dartmouth public health nurses will begin close contact tracing of the positive case which includes those living with the person and anyone who has been in contact with the person for a period of 15 minutes or longer and within a 6-foot distance - both criteria must be met. Those who meet this criteria will then be asked to self-quarantine 
• Due to HIPPA law, names, locations, and other personal information cannot be shared with the public about any confirmed or suspected cases of COVID-19. 
  • The Dartmouth Board of Health is continuously monitoring the situation in Dartmouth, Bristol County, the Commonwealth of Massachusetts and will continue to inform the public with any new and pertinent information

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COVID-19 - Feeling Sick

Show All Answers

1. What should I do if I feel sick?

• Stay home if it is not a life-threatening emergency
  • Most people with COVID-19 have mild illness and are able to recover at home without medical care. Do not leave your home, except to get medical care. Do not visit public areas. Avoid using public transportation, ride-sharing, or taxis
• Call your primary care physician (or local hospital or urgent care if you do not have a primary care physician)
  • Your doctor will advise you of how to manage symptoms and will decide if it is appropriate for you to get tested
• You can check your symptoms for COVID-19 with the MA DPH BUOY Symptoms Self-Checker

2. What should I do if I think I have been exposed to COVID-19?

• If you believe you have been exposed at work, contact your work place for additional guidance
• If you believe you have been exposed in the community, you may contact 508-910-1844 and speak to one of our public health nurses about your personal risks and next steps

3. What happens if I test positive or am a close contact of someone who tests positive?

• If a person tests positive, their doctor will upload his/her information to a secured state database which then alerts Dartmouth's Board of Health of a positive case
• Dartmouth public health nurses will then follow up with that person to monitor symptoms and track self-isolation implementation
• Dartmouth public health nurses will begin close contact tracing of the positive case which includes those living with the person and anyone who has been in contact with the person for a period of 10 to 15 minutes or longer and within a 6 foot distance - both criteria must be met. Those who meet this criteria will then be asked to self-quarantine
• Due to HIPPA law, names, locations, and other personal information cannot be shared with the public about any confirmed or suspected cases of COVID-19
  • The Dartmouth Board of Health is continuously monitoring the situation in Dartmouth, Bristol County, the Commonwealth of Massachusetts and will continue to inform the public with any new and pertinent information

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COVID-19 - Self Quarantine & Self-Isolation

Show All Answers

1. What’s the difference between self-isolation and self-quarantine?

• Self-isolation practices are for individuals who test positive for COVID-19 
• Self-quarantine practices are for individuals who are close contacts of individuals who test positive for COVID-19

2. When does self-isolation or quarantine end?

Isolation or quarantine ends once a public health nurse has deemed it possible following strict CDC guidelines that are based on time and symptoms.

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Home - FAQs

Show All Answers

1. How do I pay my city water bill?

Answer goes here...

2. How do I get a new trash can lid?

Answer goes here...

3. How do I apply for a job with the City?

Answer goes here...

4. My trash didn't get picked up, what should I do now?

Answer goes here...

5. How do I get a garage sale permit?

Answer goes here...

6. How can I see the agenda for an upcoming City Council or Board meeting?

Answer goes here...

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Parks & Recreation - Sticker / Day Pass Information

Show All Answers

1. When are stickers available?

They are available from February (actual date TBD) to August 19.

2. Can a sticker be used on more than one vehicle?

• The sticker will be issued to the registration shown
• The sticker is for that vehicle only

3. Where can I purchase stickers?

• Online link only (no in-person )
• Stickers will be mailed to you once the paperwork is processed

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Town Clerk

Show All Answers

1. When are dog licenses due by?

All dogs should be licensed each year March 1st.

View the 2021 Dog License Registration Form.

2. What do I need to bring to license my dog(s)

In order for the Town Clerk's Office to license a dog(s) we need a current rabies certificate. It has the rabies expiration date and the rabies tag number along with the dogs information regarding color, breed, gender along with if they are spayed or neutered. We can not accept the invoice or the reminder notice as proof of rabies.

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Town Collector

Show All Answers

1. What are some of the benefits of receiving my bill electronically?

It is convenient, saves time, reduces errors, allows you to receive bills anywhere at any time and helps the environment by saving trees. You can continue to receive a paper bill, but if you elect to go paperless, you can always print out a copy of the invoice if needed.

2. What's the Invoice Cloud website?

View the Invoice Cloud Website.

3. When is Personal Property billed?

Personal Property is on the same billing schedule as real estate.

4. What property is taxable?

Tangible (that is, physical) property is subject to the personal property tax unless exempted by statute. Items defined as tangible personal property range from the chairs in a barbershop to the furnishings of a doctor’s waiting room; from the drills used by a dentist to the poles owned by a utility company.

5. What are Personal Property taxes?

All personal property situated in the Commonwealth of Massachusetts, and personal property belonging to the inhabitants of the Commonwealth wherever situated, is subject to taxation unless expressly exempted by law.

6. Why should I pay interest on a late payment when I never received my tax bill?

Under state law, failure to receive a bill does not affect the validity of the tax or any interest or fines incurred due to late payment(s). It is the responsibility of the taxpayer to secure his/her tax bill when one is not received.

7. I’ve lost my tax bill for the next billing cycle what should I do?

We cannot continue to mail out additional bills because it becomes too costly, however you must come into the office and a tax statement will be printed for payment of your taxes or you can go online to the Collector's Office page and print a new bill.

8. Can I make a partial payment on my real estate tax bill?

Partial payments are accepted on real estate taxes, however the amount must be at least ten (10%) of the balance due.

9. Can you correct my mailing address on auto excise bill?

The Town of Dartmouth cannot make this change. You need to notify the Registry of Motor Vehicles and your insurance company of any address change immediately. If you do not receive an excise bill, it is your responsibility to contact the Town Collector’s Office at (508) 910-1806 or you can check online to see if you have a bill by using your registration number.

10. Why is the former owner(s) name on my real estate tax bill?

The tax bill is assessed to the owner of record as of January 1st which is the assessment date for the fiscal year. It is very important that during the closing of the property that the Town is notified of ownership and mailing address change. Copies of deeds must be made available to the Town for proper changes of ownership. Taxes are prorated at the closing between the buyer and seller. Property may be transferred several times within a fiscal year.

11. What forms of payment can I use?

You can pay by credit or debit card or you may issue an electronic check from your bank account (checking or savings). Please check your biller’s website for the credit and debit cards that are eligible.

12. Can more than one person pay bills online for the same account?

There are two ways that payment responsibilities can be shared. If the other payer is part of your household, you may choose to share your login information with that individual. In a situation where personal financial data is not shared, you may forward your email notification to the individual, who will then use “View or Pay Now” button and elect to make an express pay payment. They will need to enter their name, email address, address and payment information. They will receive the payment confirmation. You can verify their payment by viewing the invoices in your account.

13. I forgot my Password, how do I find it?

You should use the “Forgotten Password?” button on the login screen. You will need your account number and email address to retrieve your password. If you’re unable to locate this information, you may call the Biller, and after verifying your identity, the Biller can provide you with the information.

14. How do I find my account number to login?

Once you have registered, you will need only your email address and password to log in. To login the first time you use the system, you will need your account number or customer ID from your bill. The “locate your bill” screen gives instructions regarding the required information.

15. How Do I Register?

Registering is easy and can be done when you make a payment. There are two ways you can make a payment.

1. When you receive an email notification that your bill is ready to be paid, simply use the "View Invoice or Pay Now" button. You will be directed to Biller's "Pay and/or View Bills Online" site, powered by Invoice Cloud. Once there, you will be given the opportunity to register or make a One Time Payment. If you choose to register, you will be asked to provide a password and accept the terms and conditions to use the system. The payment information you enter in your profile will then be securely encrypted and saved for your next visit.
2. You can go directly to the biller's website and use "Pay or View your Bill" button. You will then be directed to the Biller's "Pay and/or View Bills Online" site, powered by Invoice Cloud. Once there, you will need to locate your account and be given the opportunity to register or make an express payment. If you choose to register, you will be asked to provide a password and accept the terms and conditions to use the system. The payment information you enter in your profile will then be securely encrypted and saved for your next visit.

16. Why should I register to pay a bill?

By registering, you have access to all of your invoices regardless of type and all of the features of the payment portal. These features include the ability to view all current invoices, see previous invoices and payment dates, update your profile information, access the online customer service system, go paperless (if bill type allows), schedule payments for a specific dates, and sign up for Auto-Pay. You also avoid having to enter your payment information each time you pay a bill.

17. Do I need to register to pay a bill?

You may need to register to receive electronic bills by email, but registration is not required for One Time Payments. One Time Payments require that you enter your payment information each time you make a payment. By registering, you avoid that step and gain access to your payment history.

18. Will I receive a confirmation email that my bill has been paid?

Yes, you will receive a confirmation email.

19. When I try to pay my bill, it asks for credit card information and I want to pay by electronic check?

Under “How would you like to pay” click on the drop-down box and choose EFT Check.

20. Do I have to enter an email address to make a payment?

Yes, an email address is required for payment confirmation. A payment receipt is sent via email.

21. I can't locate my bill?

Please scroll down on the page to view the matching items at the bottom. Otherwise, try re-reading the instructions for the search criteria. You may be entering more than one search criteria for Real Estate or Personal Property bills, which may only require one out of two fields. Utility bills may require a service address as confirmation. It must be entered exactly as indicated on printed bill.

22. What Browsers are supported?

Windows:

• Safari 4, 5
• Chrome 10, 1
• Opera 10, 11
• Firefox 3.6, 4
• Internet Explorer 7, 8, 9

iPhone and iPad:

• Mobile Safari 4x

Apple / Mac:

• Firefox 3.6, 4.0
• Chrome 11
• Opera 10.x, 11
• Safari 4, 5

Ubuntu (Linux):

• Opera 9.6
• Firefox 3.6

23. Can I use an Apple / Mac to use the service?

Yes, many customers use Macs.

24. How does the system work?

It is very simple. Here are the 3 steps taken by customers:

1. Customer receives email notifications or accesses the account via the Biller website by using the "View or Pay Your Bill" button.
2. Customer locates and views the invoice and either enters payment information for a One Time Payment or registers to schedule a payment.
3. Customer receives an email confirmation with their payment amount and payment process date.

25. Can I put my sewer bill on Auto-Pay, but keep my real estate taxes as a scheduled payment?

Yes, each bill type operates independently. When you sign up for Auto-Pay, you be asked to select which bill type you want to put on Auto-Pay. Those bills selected will be paid on the day they are due.

26. If I pay different bills (i.e. property tax and water) do I need to register twice?

Yes, one time registration is required for each bill type to access the resident portal. You need to register for each of the bill types and accounts you wish to pay online. If you own two parcels you will need to register both parcels. If you own multiple vehicles, you will need to register each vehicle. Once the initial registration process has been completed for each of your accounts, viewing and paying future invoices will be in place. However, if you register your accounts with the same email and password, you will get a list of accounts to choose from in your customer portal.

27. Is there one account number for all of my bills?

No, account numbers vary for the different tax types. For instance:

1. Real Estate - Parcel ID
2. Personal Property - Bill Number
3. Motor Vehicle - Registration Number (License Plate Number)
4. Water/Sewer and Trash - Bill Number
5. Boat Excise - Bill Number

28. What is the relationship between my city, town or utility and Invoice Cloud?

Your biller wanted to make paying bills easier for their customers, but didn't have the electronic presentment and payment systems required to display, safely process and store financial information. Your biller chose Invoice Cloud because it is easy to use, and the security is the strongest available. All the data collected is double encrypted and stored on secure servers. The data is not sold or released for any purpose other than to complete transactions.

29. What is Invoice Cloud?

Invoice Cloud is a web-based, electronic invoice presentment and payment company that we have partnered with to provide faster, more convenient billing services to our customers. By automating billing and collections, customers can click and pay online while helping the environment and reducing clutter in their home or workspace.

30. What are the benefits of paying a bill online?

Paying online with a credit card or electronic check saves time, gives you the flexibility to pay how and when desired, and saves money (no more stamps, paper checks or envelopes), and Invoice Cloud will store your information for future use – but only if you choose to store it.

31. Which bills can I pay online?

You can pay current real estate, personal property tax, boat excise, Motor vehicle excise, water/sewer and Trash.

32. Can I still send in a paper check?

Yes, your bill can be paid in any of the following ways:

1. Email notification based payment: Use the "View invoice or Pay Now" button in your email
2. Web based online payment: Login to online bill pay via your biller website
3. Phone payments: Call your biller's office
4. Paper check: Sent by whatever means you choose, including U.S. Postal Service (note: many paper checks today are converted into electronic transactions once they are received by the biller).

33. What if this website is down or for some reason I am unable to use this site?

Please be aware that interest and fees will not be waived if this website is inoperable for any reason or if data entry errors occur. If the website is inoperable, payments can be made by mail, by phone in some locations, or at the biller's office.

34. Who do I contact with questions about a bill?

If you are unable to find the information you need in your online payment history or open invoices, please call your biller's office at 508-910-1806.

35. Who has access to my account?

You and Biller's authorized staff. No one will have access to your financial information as all check routing numbers and credit card numbers are truncated, so you never have to worry about security. As a security precaution, we don't even show your full financial information back to you.

36. What is PCI Compliance and why is it so important?

PCI stands for Payment Card Industry, and compliance with the industry standards is a requirement for those that accept the major credit cards and for software providers who have applications that involve the transmission and/or storage of credit card information. If breaches are found on systems that are not PCI compliant, the major credit card companies have the ability to levy significant fines on the offending parties.

37. Are my credit card and checking account information safe when I pay online?

Invoice Cloud will safely store all of your financial information using Payment Card Industry (PCI) Compliant systems. This includes truncating (abbreviating) account numbers so that even the Biller does not see your complete account information.

38. Is my information secure?

Invoice Cloud uses the highest standards in Internet security. Account information displayed within the customer and biller portals is truncated to protect confidential data. Any information retained is not shared with third parties.

39. If I have additional questions or I am having trouble registering, who should I call?

Your biller's office at 508-910-1806 can answer most questions, but if the website is down or inoperable, please call Invoice Cloud customer service at 781-848-3733.

40. I accidentally deleted my current email notification, what should I do?

If you are registered, you can log in via your biller website and view the bill there, or you can call your biller's office and ask them to resend the email.

41. Why am I being charged a late fee?

If you feel that this fee has been assessed in error or you would like more information about late fee charges, please contact your biller's office.

42. What if I already have auto-pay / a scheduled payment set up with my bank?

You will need to contact your bank and cancel your automated or scheduled payment before the payment is due (typically payments are made a couple of days in advance of the due date, so don't wait until the last minute).

43. What is the difference between auto-pay and a scheduled payment?

Auto-pay is an automated process that pays your balance in full each billing cycle at 2 am on the due date; scheduled payments are manually entered by you for the date you choose for each bill you choose.

44. I received an email stating “thank you for going paperless,” but I did not sign up for paperless!

The paperless box is generally defaulted to enroll you in paperless billing because it helps the environment.

• Option 1: Customer must click on the "Complete paperless process" link within the email to complete enrollment. If they do not, the paperless option will not be active and will drop off the system within a few days.
• Option 2: Customer can log into the account and cancel paperless registration. Choose then My Profile then the paperless option then cancel paperless registration.

45. What is a partial payment?

A partial payment occurs when only part of an invoice is paid and may apply if your biller has elected to allow partial payments. Please contact your biller's office for more information.

46. Can I change a scheduled payment?

Yes, as long as it is changed before the date it was scheduled to be paid.

47. Can I schedule payments?

Yes. You can set up a future payment at any time prior to the bill's due date.

48. What are scheduled payments?

Scheduled payments are scheduled individually by you for each bill on your specified date.

49. I signed up for Auto-Pay but do not see any information under “My scheduled payments.”

The Auto Pay date will not appear under scheduled payments. Auto Pay will be debited from the customer's account on the due date.

50. Can I cancel Auto-Pay?

Yes, simply go into your profile and uncheck the auto-pay box that you had previously checked when you elected to opt into Auto-Pay.

51. What is Auto-Pay?

If you elect to opt-in to Auto-Pay, it means that your bills will be paid automatically on their due dates using your default credit card or bank account. This will avoid any late fees and free you from having to remember when to pay.

52. How do I change my account information?

Simply log into your account and change any of your personal information under the My Profile tab. If you are unable to change some of your information, you may need to call the biller and have them change it for you.

53. Will I be able to print a copy of my bill?

Yes, each invoice is presented in PDF and HTML format. Electronic storage is recommended because it saves paper and has a beneficial impact on our environment.

54. How long will my payment history be maintained?

18 months is the standard retention period.

55. Will I have online access to my account?

Yes, you will have 24/7 access to your account for invoice review and payment, payment history and customer service requests.

56. Can I tell if my payment has been posted?

Yes, simply log in to your account and select "View paid or closed invoices". If you are a registered customer, you will receive an email notification.

57. Can I use a debit card to pay my bill(s)?

Yes, although technically your debit card will be processed like a credit card and you will not be asked to enter a pin number. The convenience fee is the same as credit cards and varies based on the type of card, type of bill, and payment amount. The exact convenience fee amount will be displayed during the payment process prior to submitting the payment.

58. Can I use a credit card to pay my bill(s)?

Yes, you can. There is a convenience fee when using credit cards which varies based on the type of card, type of bill, and payment amount. The exact convenience fee amount will be displayed during the payment process prior to submitting the payment.

59. When can I pay?

You can make payments or review your account 24 hours a day, 7 days a week. It is always a good idea to pay or schedule a payment at least a few days before the due date to allow for processing time.

60. What information do I need to make a payment?

If you are registered, the only information you need to have available to complete a payment transaction is your email address and password. If you make a one-time payment, then you will also need your bank account or credit card information and your account number.

61. Do I need to notify my bank or change bank accounts?

No, your current bank account (checking or savings) will work fine. So many payments are made electronically now that banks are already prepared for online payments. However, if you have arranged through your bank to automatically pay your bill, you need to contact your bank and discontinue the automated payment, otherwise, you may pay your bill twice.

62. How much does paying online help the environment?

Paying online is only half of the benefit, by going paperless and not receiving paper invoices, you can increase the effect you can have on the environment. There are several ways reducing paper consumption helps the environment, including saving trees and using less gas. According to the PayItGreen AllianceTM, if one in five households were to switch to electronic payments, statements, and bills, we could collectively save 1.8 million trees each year and avoid using 103 million gallons of gasoline to mail bills, statements, and payments. If you'd like to be part of that one in five, just sign up to "go paperless" in your account under my profile, paperless options.

63. How long does it take for an EFT (electronic funds transfer) transaction to process if I pay online?

EFT transactions typically take 48 to 72 hours to settle.

64. How long does it take for a credit card transaction to process if I pay online?

Credit card transactions typically take 48 hours to settle.  An authorization is issued immediately; however, it takes 48 hours for the money to be moved.

65. Can I use more than one payment method per transaction?

Yes, if your biller accepts partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.

66. How will I know that my payment has been accepted?

After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic checks. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, the amount paid, and confirmation message. If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment. You may need to call your biller in order to pay again.

67. How should I enter my credit card information?

The information you enter on the payment screen must be exactly the same as it appears on your credit card. This information collected will be used to authorize your payment.

68. What are the costs for paying online?

There are no signup costs or subscription fees. The non-refundable convenience fee when using an ACH transfer (electronic check) from your checking or savings account is $0.40 per transaction.

The non-refundable convenience fee when using credit cards is a percentage-based or flat rate fee that varies depending on the card type and the bill you are paying. The convenience fee is automatically calculated based on the type of credit card used and the dollar amount of the bill being paid and is shown on the payment page before you submit your payment for processing.

There are fees imposed by Invoice Cloud for returned payments, and your bank may charge you a fee based on the bank's fee schedule.

69. If I don’t have email can I still process an electronic payment?

No, to complete the online payment process, you will need an email address so that the system can deliver your payment confirmation. If you do not have an email address, you can obtain a free email account from any of the following services: yahoo.com, hotmail.com, or gmail.com.

70. What is a service / convenience fee?

A non-refundable fee is added to an invoice to cover various administrative costs associated with billing and accepting payment.

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Water & Sewer Division

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1. What's a Cross Connection?

Cross-connections that contaminate drinking water distribution lines are a major concern. A cross-connection is formed at any point where a drinking water line connects to equipment (boilers), systems containing chemicals (air conditioning systems, fire sprinkler systems, irrigation systems), or water sources of questionable quality. Cross-connection contamination can occur when the pressure in the equipment or system is greater than the pressure inside the drinking water line (backpressure). Contamination can also occur when the pressure in the drinking water line drops due to fairly routine occurrences (main breaks, heavy water demand), causing contaminants to be sucked out from the equipment and into the drinking water line (back siphonage).

For more information, review the Cross-Connection Control Manual from the U.S. EPA's website.

You can also call the Safe Drinking Water Hotline at 800-426-4791.

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Youth Advocate

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1. What about confidentiality?

It is the policy of the Dartmouth Youth Commission and the professional practice of the Youth Advocate, that all names and related information are kept strictly confidential. Only the Youth Advocate has access to client names and private information. Student interns and other volunteers who assist with various programs are also required to abide by a signed statement of confidentiality.

2. Can services be provided persons living outside of Dartmouth?

Generally no. The Youth Advocate can see anyone in an emergency or someone who is at risk, etc. But ongoing support and services are provided to Dartmouth Residents only.

3. Is a fee charged to see the Youth Advocate?

No. It is the policy of the Youth Commission not to charge a fee for individual counseling, or for participation in any of the support groups that are facilitated by the Youth Advocate. The Youth Commission does welcome donations, in any amount and at any time during the year. Gift Cards (to discount stores like Walmart and Target) are especially appreciated. All monetary donations are deposited and held in a special fund that is maintained by the Town Accountant's Office and are not part of the Youth Commission's operating budget.

4. Does the Youth Advocate provide psychotherapy?

No. Our agency does not provide psychotherapy in either individual or group settings.

5. Who does the Youth Advocate work for?

The Youth Advocate is an employee of the Town of Dartmouth. The Youth Commission sets the policies of on-going programs. The Town Administrator, provides administrative supervision of the Youth Advocate.

6. What services does the Youth Advocate provide?

The Youth Advocate's role involves counseling, crisis intervention, presentations, group facilitation, outreach and consultation with parents. The Youth Advocate typically works with children, early adolescents, and teens in office settings, home visits, and schools.